Refund Policy

This Refund Policy applies to paid BlitzPulse subscriptions and purchases made directly through BlitzPulse. It forms part of the Terms of Service.

1. General Rule

All subscription fees are non-refundable once charged. When you cancel, you keep access to what you paid for until the end of your current billing period, and no further charge is made after it. We do not prorate or refund the unused part of a billing period when you cancel. Downgrades work differently; see section 3.

2. Cancelling

You can cancel at any time in Settings, Billing. Cancellation takes effect at the end of the current billing period. Your plan stays active until then.

3. Downgrading

A downgrade takes effect immediately. The unused value of your current billing period is added to your account as credit and applied to your future invoices, starting with the next one. Credit expires 12 months after it is issued and is never paid out as cash.

4. Annual Plans

Annual plans are billed once per year and are non-refundable. Cancelling keeps your plan active until the end of the annual term. A downgrade applies immediately with the unused value added as account credit on the same terms as in section 3 (applied to future invoices, expires after 12 months, never paid out as cash).

5. Exceptions

We may issue a refund where the law requires it, where we charged you in error (for example a duplicate charge), or where a payment dispute is resolved in your favour. Nothing in this Policy limits rights you have under applicable consumer law. To ask us to review a charge, email [email protected] from the account email with the invoice date and amount.

6. No Refunds for Trading Outcomes

We do not refund because of trading losses, missed opportunities, unfavorable recommendations, stale or incorrect market data from third parties, broker outages, rejected orders, delayed alerts, tax outcomes, model hallucinations, backtest performance, or user dissatisfaction with financial results.

7. Outages and Service Credits

If BlitzPulse is materially unavailable due solely to our systems for more than 48 continuous hours during a paid monthly billing period, your exclusive remedy is a prorated service credit or refund for the affected period, at our discretion. Scheduled maintenance, beta features, third-party outages, broker/API failures, market-data vendor failures, force majeure events, user network issues, and provider-imposed restrictions do not count as our material unavailability.

8. Credits and Promotions

Promotional credits, referral credits, goodwill credits, trial credits, coupons, discounts, and bundled usage have no cash value, are not transferable, and are not refundable unless law requires otherwise.

9. How to Request

Email [email protected] from the account email. Include the account email, invoice date, amount, and reason. Approved refunds are returned to the original payment method through Stripe or the relevant processor. Bank processing times vary.

10. Chargebacks and Abuse

We may suspend access during chargeback investigations. We may deny refunds for fraud, abuse, repeated signup/refund cycles, credential sharing, resale, excessive usage, Terms violations, or attempts to use refunds to avoid payment for consumed services.

11. Changes

We may update this Policy prospectively. The policy in effect at the time of purchase governs that purchase unless law requires otherwise.